Thread: Cable Bill Paid - CA listed for it

Have you discussed the situation with the cable company yet? I'd start there.

Originally Posted by Magic69

Have you discussed the situation with the cable company yet? I'd start there.

No I haven't. Since the clerk/cashier bamboozled me or talked out the side of her neck when I paid/returned the equipment, I hesitate to "take their word" for anything now.

Should I call or write? Any particular thing to say or that I shouldn't say?

Thanks. I appreciate the help.

I wouldn't take their word for anything either smart thinking

That being said, you can agree verbally with the caveat that the deal be put into writing for everyone's peace of mind. I'm no lawyer and don't know which state you are in nor what constitutes an actual legal contract where you are, but pretty much everywhere accepts written agreements.

So, I'd follow this process if it were me:

1. Try to work it out with the cable company's customer service
2. Assuming you can do the above, get everything in writing first, then follow the agreement to the letter
3. If no agreement can be reached, try the same with the collection agency.

I really don't know what you should or should not say... just play it by ear and be amiable/friendly. Customer service people tend to go out of their way for customers that treat them with courtesy and respect when trying to resolve problems. At least that has been my experience.

Good luck and let us know how it goes!

Thing is, I paid off the $97 with the cable company a couple years ago. When I paid, I was told it had not gone to collections. The CA is on my CR though... although it is marked as paid (paid OC not CA).

OC's customer service is an oxymoron... they will likely be totally clueless. What do you think of writing a letter to some manager at the cable company? Does the OC have to tell the CA to remove the data from the CR? Or can I contact the CA and ask them (although I never heard from them or interacted with the CA in any way).

And I will definitely come back and let you know what I try and how it turns out. There are a lot of great posts/questions in here!

Thought I would come back and let everyone know that I got the cable bill that I paid off a few years ago removed from my CR.

I found the CEO's name, got their e-mail structure, and sent him an e-mail. I told the truth. That when I moved, I packed the cable box away and didn't open up that box for a year, but when I found it, I took it to the local cable office and settled up with them and was told no adverse action had been taken - that everything was fine.

He contacted the regional folks and told them to remove it from my CR - I got an e-mail and it was done within 24 hours. : )

Wow that's awesome! That's thinking big... going straight to the top! I'm actually surprised that worked because it seems the top dogs usually won't get involved but hey - it worked and that is fantastic.

Thanks for sharing with us